MOT Bouygues Construction Sustainable Development Report 2009 B U I L D I N G S O L U T I O N S F O R A D E M A N D I N G W O R L D 01. 11. 19. Overview Social Indicators 2009 01. Policy 20. Performance summary 02. The issues Committed to society 22. Indicators 04. Actitudes and the community 28. Methodology 07. 15. Economic Environmental responsibilities responsibilities Balanced development Innovation and sustainable to serve our customers construction responsibilities of self-assessment 31. Auditors’ report CONTENTS B U I L D I N G S O L U T I O N S F O R A D E M A N D I N G W O R L D Bouygues Construction Corporate Report 2009 overleaf Consult our Corporate Report 2009 Devised and coordinated by: Bouygues Construction Corporate Communications department – Christophe Morange (Vice President, Corporate Communications), Hubert Engelmann (External Communications Manager), Pierre Dupuy (External Communications). Written by: Bouygues Construction Sustainable Development department – Christine Gr&egrave;zes (Vice President, Sustainable Development). Production: Translation: Nouvel Angle. Photos: Bouygues Construction photo libraries – Christelle Dilosquet (picture research) – Cover and centre pages: Rolex Learning Center, EPFL (Sanaa Architects - Pritzker Prize 2010). Computer graphics: V&eacute;ronique B&eacute;n&eacute;. Photo credits: D.M. Allan: p. 13 ''(portrait) A. Billaud: p. ''11 L. Blossier: p. ''7 Burdus: p. 13 ''(race) Y. Chanoit: p. 2 (Ademe), ''15 A. Da Silva: p. 3 (Les Ulis), 10 (Galeo), ''23 Dragon Rouge: p. 17 ''(Challenger) V. Paul: p. 2 (A41, Rivesaltes), 3 (waste, biodiversity), ''19 Yelboundi: p. 3 (Plan&egrave;te ''Urgence) rights reserved: p. 9 (portrait, Tampines), 10 (portrait), 12, 14, 16, 17 (portrait, Tikopia), 18 (portrait, Surrey). Architects: Architecture Studio: p. 17 ''(Tikopia) Architects 61: p. 9, 15 (Tampines ''Grande) C. De Portzamparc: p. 10 ''(Galeo) DHA M. Lassagne /Cabinet Atlas: p. 23 (Business ''Hub) J.C. Di Fiore: p. 3 (Les ''Ulis) K. Roche: p. 17 ''(Challenger) F. Rolland: p. 2 ''(Ademe) SRA Architectes/Kohn Pederson Fox Associates: p. 7 (First tower). The 2009 annual report is published by the Bouygues Construction Corporate Communications department in English and French versions. It can be obtained on request by telephoning +33 1 3060 5559 or downloaded on the www.bouygues-construction.com website. This report is printed on recycled, wood-free paper approved by the Forest Stewardship Council (FSC), an international organisation promoting sustainable forestry. Inks and coatings are vegetable based. The printer is certifi ed under the Imprim’vert program, as well as by the FSC and under the Programme for the Endorsement of Forest Certifi cation Schemes. In line with its values, which combine a quest for performance with respect for people, the Group’s sustainable development policy commits it to a long- term vision, through a highly operational approach. This policy is now well established as an integral part of Bouygues Construction’s development strategy, to which it constantly contributes by delivering innovative solutions on matters of economic, social, community and environmental concern. POLICY Sustainable Development Report Bouygues Construction 2009 Foster a trusting relationship with our customers Incorporate risk into the day-to-day management of the company Lead our business sectors in occupational health and safety Develop our employees’ skills Establish balanced, long-term relationships with our stakeholders Respect the environment Participate in economic and social life OUR COMMITMENTS 02 Natural resources Energy Climate Construction accounts for 40% Construction accounts for 40% Construction accounts for 40% of worldwide consumption of of worldwide consumption of of worldwide CO emissions. 2 natural resources. In view of the energy. Constructing and Reducing the Group’s carbon risk of shortages and rising renovating buildings that footprint entails two key economic and ecological costs, consume less energy is a vital strategies: eco-designing ways of meeting this challenge step in reducing CO emissions, buildings and structures to include introducing processes as well as limiting exposure to decrease the amounts of that can reduce the amounts of the rising energy prices that are “carbon materials” used and materials employed and using an inevitable consequence of increase energy effi ciency recycled and recyclable the depletion of fossil fuels. during the operation ''phase materials. Conserving water Another challenge consists in and changing our organisation resources is also a key concern. incorporating renewable energy models and cutting back technologies in our buildings on our travelling. THE ISSUES Sustainable construction is a challenge we must meet in our production processes, our products and our operations in the fi eld Overview 2 and structures to make them energy-producing. Sustainable Development Report Bouygues Construction 2009 03 Waste Biodiversity Construction accounts for 40% On large-scale infrastructure of worldwide waste generated. projects, it is very important The challenge consists in to pay particular attention to working with suppliers and preserving ecosystems. The subcontractors to reduce waste aim is to preserve biodiversity upstream relating to the by planning green and blue materials used, and then to sort belts, reintroducing pollinators, and recycle site waste. reclaiming abandoned sites, creating wetlands and restoring quarries. Health The quality of indoor air and the risk of toxicity in construction products used in buildings constitute a major challenge for the construction sector. Factors causing poor indoor air include humidity, pollutants combining with building materials, heat and lack of ventilation. Consultation and social acceptance Listening to and taking account of the desires of residents, local players in public life and, more widely, interest groups and NGOs concerned with environmental or social issues is vital for ensuring the smooth integration of construction sites into their environment. Local benefi ts in terms of both direct and indirect jobs, transfers of know-how and support for communities are all signs of the Group’s commitment. 04 Actitudes, a defi ning programme to meet the challenges of sustainable development Skey themes broken down into a core of 42 con- salespeople since 2008. ince 2007, Bouygues Construction has organised in management, HR, site work and sales training pro- its initiatives to meet the challenges of safety in ''grammes and introductory training in sustainable a policy called “Actitudes”. Consisting of seven construction offered to roughly 1,400 technicians and crete actions, this organisation constitutes the common working basis for all Bouygues Construction entities. Involvement with stakeholders Putting the policy into practice tions that seek to promote the principles of sustainable The subsidiaries carry out self-assessment and set development and provide a framework for dialogue with improvement targets for each of the 42 core actions stakeholders. forming the Sustainable Development policy, employing It has been a member of the United Nations Global a detailed frame of reference which sets out expecta- Compact since October 2006, and renews its com- tions for each level of implementation (ranging from 1 mitment each year by illustrating initiatives taken to to 4). Performed each year, this process monitors promote the ten principles of the Global Compact. progress made in deploying the policy. For the past two Bouygues Construction also belongs to Committee years it has been audited by a third party (Ernst & 21 and participates actively in its work. It played a part Young), which validates the scoring and consolidation in the publication of a guide on motivating teams for that have been performed. sustainable development in 2009. The Group has also adopted a tool for extra-fi nan- In addition, Bouygues Construction has formed cial reporting, Enablon SD, to ensure the reliability of numerous partnerships and exchanges with NGOs, data collection from a network comprising roughly one interest groups and other players in the sector, enabling hundred contributors. it to integrate the desires of its stakeholders into the A portion of the variable part of senior managers’ social and environmental aspects of its policy (see table remuneration is linked to meeting sustainable development of stakeholders). targets, such as safety. Such targets are incorporated in employee appraisal interviews. The Sustainable Development department, which reports to the General Management Committee, directs the roll-out of this policy, working with a com- mittee consisting of representatives of the operating entities and the key support functions. It also heads a network of roughly one hundred coordinators in the subsidiaries. A specialist unit in Sustainable Construc- tion and subcommittees working on specifi c topics such as diversity, purchasing and ethics are also part of the structure. A major investment in training The success of such a policy depends on employee buy-in. A substantial investment in training continued in 2009. Initiatives included a six-day training cycle for the one hundred sustainable development coordina- ''tors inclusion of the theme of sustainable development Bouygues Construction associates itself with organisa- ACTITUDES Overview Sustainable Develpment Report Bouygues Construction 2009 05 Stakeholders Their expectations Our responses Vehicles and methods of dialogue Customers • Quality of service • • Triple Quality, Health/Safety, Environment • Customer satisfaction surveys Competitiveness certifi cation (ISO 9001, ISO 14001, OHSAS 18001) • Conventions, themed days • Innovation • Research programmes on sustainable construction • Information letters • Trust • Green design alternatives proposed to customers • Organisation of Sustainable • Consideration • Publication of a Code of Ethics and training for Construction club / breakfast • Ethics managers in business ethics meetings for customers Shareholders • Economic performance • Publication of information documents and press • Annual meetings and the fi nancial and profi tability releases • Website community • Transparency and • Publication of the Registration document (Bouygues information SA) and annual reports (Bouygues Construction) • Long-term forecasting • Replies to non-fi nancial and investment rating agencies (through Bouygues SA). Employees and • Working conditions Opportunities, Pro Academy, QSE Academy, etc. • Health, Safety and Working trade unions • Health and safety • Annual appraisal interview and internal mobility Conditions Committee, Works • Social and trade union • Employee shareholding (Bouygues Partage) and Council, works elections rights profi t-sharing • Diversity Committee • Fairness • Benefi ts • Accident prevention committee • WTraoirnkingace recognition • Training in site safety, road safety, fi ghting addiction • Internal communications • Diversity • Focus on ergonomy, warm-up exercises. (intranet, publications, • Training: Bouygues Construction University, Equal • Employee satisfaction surveys • Awareness-raising on disability conferences, posters) • Information meetings, themed days Suppliers and • Loyalty • Supplier CSR Charter • Satisfaction and perception subcontractors • Fairness • Partnerships surveys / Cooperation reviews • Lasting relations • “Partner Company” handbook • Conventions • Evaluation of partners’ CSR performance • Information and discussion days • Working parties People living near • Control and reduction of • Site environment initiative - Ecosite label • Information panels construction sites impact • Software for estimating noise levels and acoustic • Complaints book simulation • Toll-free phone number • Systems for consultation, dialogue and information • Site website • Consultation meetings Interest groups • Dialogue and • Site environment initiative - Ecosite label • Website (including local transparency • Calculation of our carbon emissions - CarbonEco • Involvement in outside events authorities), local • Lasting partnerships software (Federe, etc.) organisations, • Compliance with • Partnerships with Care France, Emergency • Membership of organistions NGOs regulations, workers’ Architects, Plan&egrave;te Urgence, Vauban Network, etc. promoting dialogue with interest rights and human rights • Terre Plurielle corporate foundation groups (Committee 21, Global • Protection of the • Action committee for social responsibility Compact) environment • Contribution to the enconomic development of • Ethical and responsible areas where we are established behaviour • Social audits of suppliers in emerging countries ® Scientifi c, industry • R&D and Innovation • Masters in Sustainable Construction and Housing in • Involvement in working parties (ADEME, CSTB, • Pooling of skills partnership with ENSAM and ESTP on sustainable development in FNTP, EGF-BTP, • Sharing of knowledge • Involvement in research projects with the CSTB professional bodies etc.) and (Scientifi c and Technical Centre for Building) • Lectures and teaching educational • Projects carried out in conjunction with the Ademe • Participation in school forums communities (eco-friendly driving, carbon audits, etc.) 06 Actitudes, an organisation that operates at every level of the Group Overview Sustainable Development Coordinators Sustainable Sustainable Development Development Department Managers in Entities R&D, Innovation and Sustainable Construction Functional Departments Operating Entities Subsidiaries Department Sustainable Construction Specialist Unit Responsible Purchasing Committee Diversity Committee Bouygues Construction Sustainable Development Committee A network of 97 sustainable development coordinators • Foster a trusting • Establish balanced, relationship with our long-term relationships customers, based on with our partners, suppliers consideration, transparency and subcontractors. and innovation. • Ensure that our businesses • Incorporate risk into the respect the environment. day-to-day management • Participate in the economic of the company. and social life of the regions • Lead our business sectors in which we operate. in terms of occupational health and safety. • Develop our employees’ skills and promote equal opportunity. Actitudes, 7 key themes Directs Takes part Sustainable Development Report Bouygues Construction 2009 07 Foster a trusting relationship with our customers, based on consideration, transparency and innovation. Take account of risk control in the day- to-day management of the company. Create balanced long-term relationships with our partners, suppliers and subcontractors. First Tower, La D&eacute;fense, Paris. ECONOMIC RESPONSIBILITIES 08 Establish a trusting relationship with our customers Consideration and transparency. Our customers’ trust is based on the guarantee of our products and production methods, backed up by an integrated Quality- Safety-Environment management system (82% of sales were generated in triple certifi ed units in 2009). In this context, listening more closely to our customers remains a priority, with customer satisfaction surveys routinely carried out and greater use of independent consultants to ensure freedom of expression. With regard to ethics, a Group Ethics manager incites and coordinates actions by subsidiaries (circu- lation of the Code of Ethics to all personnel, training for managers). The decision was taken to focus on four key measures in 2009: extension of whistle-blowing procedures for anti-competitive practices, more thor- ough investigation prior to appointing salespeople through ADIT (a French state-run business intelligence agency), the creation of an Ethics Committee, and an ethics training programme for the management com- mittees of all Group subsidiaries. Support customers’ initiatives in sustainable construc- tion. Encouraging our customers to opt for sustainable construction methods is a strategic priority for all Bouygues Construction entities, entailing training pro- grammes on the theme for technical and sales teams, proposing green design alternatives, and informing and supporting customers. Initiatives that have been taken include the launch of an intranet for salespeople consist- ing of a knowledge base combined with a sales ''kit organisation of sustainable construction breakfast meetings for ''customers creation of a Sustainable Construction club as a forum for the cross-fertilisation 82 % of the Group’s business in 2009 was carried out by units with triple Quality, Health and Environment certifi cation. BALANCED DEVELOPMENT TO SERVE OUR CUSTOMERS Economic responsibilities In the context of its responsible Bouygues Construction has purchasing policy, Bouygues signed a partnership agreement Construction provides its technical with the international label Max and site teams with catalogues Havelaar for the production of of eco-friendly products and work outfi ts using fair-trade cotton. equipment. Approximately 20,000 units were purchased in 2009 (50% of textiles purchased). Eco-friendly equipment Max Havelaar Sustainable Development Report Bouygues Construction 2009 09 an objective analysis and the benchmarking of suppli- countries: 74 audits were performed in 2009 on new inter- ers are possible. Sixty suppliers were audited in 2009. national suppliers. This approach complements the guiding principles that The procedures that have been put in place to fight are stipulated in the Supplier CSR Charter, which is against illegal labour include systematic checking of ID appended to contracts, as well as specific clauses on papers and work permits, a badge system at site matters of social and environmental responsibility incor- entrances, training for site managers and supervisors, porated in subcontracting contracts. specific clauses in framework agreements with tempo- Particular attention is paid to suppliers in emerging rary employment agencies to ensure that the manpower of ideas with customers and ''partners and tools to advise our customers, such as Projection (a software package to assess the sustainable development performance of residential projects) and CarbonEco . ® Strengthen risk management To manage its risks, Bouygues Construction employs a single methodology for risk analysis in all its struc- tures. It identifies, ranks and evaluates risks by measuring their impact, their likelihood of occurring and the company’s capacity for mastering them. The method encompasses the management of environ- mental and social risks. Alongside this global analysis, risks and opportuni- ties are analysed project by project using specific tools, such as Riskman, particularly on large-scale public works projects. Involve our suppliers and subcontractors Bouygues Construction’s responsible purchasing policy is driven by a committee which is responsible for pro- viding training and information for purchasers on the topic, along with catalogues of eco-friendly products and equipment intended for technical and site teams. The evaluation of suppliers’ CSR performance is given more force by the involvement of a specialised external organisation, Ecovadis. As a result of its work, The Tampines Grande office building in Singapore was awarded a Green Mark Platinum and a Solar Pioneer Award for its innovations in solar energy. … Allen Ang Assistant General Manager, City Developments Ltd (CDL)) >> As an investor, it is Tampines Grande, the panels and absorption Built on a tight budget, buildings were placed our ambition to promote first building in Singapore water chillers which the second building in the top two positions sustainable construction to achieve Leed Gold convert solar energy (Tampines Concourse) in the Conquas ratings solutions in Singapore. certification, was into cooling power. It features green walls and (the construction industry Tampines Grande and awarded a Green Mark also installed the largest a green roof, which not quality assessment Tampines Concourse, Platinum – the country’s surface of photovoltaic only help keep the interior system used in two buildings built for us highest environmental and thermal solar panels cool, but also encourage Singapore). << by Dragages Singapore*, distinction – and a Solar on a private building in biodiversity. What’s exemplify this perfectly. Pioneer Award for its Singapore (2,080 m ). more, the concrete that innovations with regard All in all, the building’s was used incorporated to solar energy. Our ecological features will recycled materials. ambition was particularly allow annual savings Dragages shares the high in this area, and of 2.7 million kWh of same philosophy as Dragages offered us a electricity and 1,400 us: environmental highly innovative solar tonnes of CO . performance is as air-conditioning system, important as quality. using heat exchanger Proof of this? Our 2 2 * a subsidiary of Bouygues B&acirc;timent International. 10 Xavier Robineau-Bourgneuf CEO of Helbul, specialised in electrical installations in apartment blocks in the Paris region Site handbooks Economic responsibilities provided is legal, and organisation of internal inspec- tions. In Bouygues Construction’s largest entity, Bouygues Entreprises France-Europe, 48 inspections were carried out on more than 2,000 people by the competent authorities in 2009. All Bouygues Construction subsidiaries endeavour to engage subcontractors on these issues through a hand- book handed over at the beginning of operations that covers such topics as health, safety, quality, the environ- ment and the fight against illicit labour. Training modules, task forces, conventions, satisfaction surveys and cooperation reviews are also organised. 74 audits were carried out on new international suppliers in 2009. >> For every contract The booklet, a copy of the site is completed, “Partner Company” site signed with Bouygues which is available on site, Bouygues B&acirc;timent Ile- B&acirc;timent Ile-de- helps us reinforce our de-France carries out a France, we receive employees’ awareness cooperation review, in a handbook called of these issues, in which which it evaluates our “Partner Company”, we have invested very work. We would like to which presents our joint heavily. It also contains get more feedback on commitments to promote pages with practical this because it would safety, health, the information on the site. further strengthen the environment, quality and With regard to safety, sharing of experience the fight against illicit for instance, the fact and help us continue to labour. that it is compulsory advance. << to wear personal protective equipment is systematically repeated. It’s very effective! When handbooks are handed to all subcontractors at the start of operations. Themes such as health, safety, quality and the environment are covered, with the aim of raising workers’ awareness. … BALANCED DEVELOPMENT TO SERVE OUR CUSTOMERS Galeo, Bouygues Immobilier’s new “green” headquarters, at Issy-les- Moulineaux, near Paris. Sustainable Development Report Bouygues Construction 2009 11 Lead our business sectors in terms of occupational health and safety. Develop our employees’ skills and promote equal opportunities. Participate in the social and economic life of the regions in which we operate. SOCIAL RESPONSIBILITIES 12 Be a leader in occupational health and safety The Group’s accident prevention policy targets zero accidents. It is directed by a committee responsible for sharing good practices and ensuring that improvement initiatives are reflected in performance indicators. The global safety management system, which has been rolled out in all entities, has been certified OHSAS 18001 for 82% of Bouygues Construction’s business. Accident prevention and health protection depend on training and empowering personnel. A series of awareness-raising operations occurred throughout 2009, targeting a total of 33,000 employees. These included a Health and Safety Day at ETDE, an extension of the “Health, Safety, I’m Involved” campaign at Bouygues B&acirc;timent Ile-de-France, a campaign target- ing alcoholism and drug abuse at Bouygues Entreprises France-Europe, etc. Training programmes are available for site workers, foremen, site supervisors and managers. Safety results are included in the calculation of employee profit-sharing and the variable remuneration paid to managers. The accident prevention and health protection policy also applies to temporary personnel and sub- contractors, and is enforced through safety clauses incorporated into contracts, training modules, guides, partnerships, etc. The focus of health protection meas- ures has been on: • combating addictions (alcoholism and drug abuse), • preventing risks relating to the use of chemical prod - ucts through the development of dedicated software and the creation of a specialist team made up of safety professionals and company doctors, • rolling out warm-up exercises for site workers before starting the day’s work. François Bordachar Deputy Works Manager at Norpac COMMITTED TO SOCIETY AND THE COMMUNITY Social responsibilities >> In 2009, Bouygues A case arose last summer, to help him combat his Entreprises France-Europe for instance, where the alcoholism, a reality that introduced a new set of company had to deal with he was able to admit to. rules and regulations an employee who was Union representatives, the strictly prohibiting drug and found drinking on site HR department and the alcohol consumption as during his shift. Following a supervisors also played part of its priority target of positive breathalyser test, key roles in supporting zero accidents. The system he was immediately taken him through a process of combines punishment home and suspended for dialogue. This method of with support offered to several days, during which fighting against addiction employees suffering from time he was seen by the is helping to change addictions. company doctor and a attitudes, and that can company social worker. only be good for improving Beyond the punishment safety on sites. << that was decided on following an interview, he agreed for the company 33000 , employees have taken part in a range of health and safety awareness-raising operations in 2009. Sustainable Development Report Bouygues Construction 2009 13 Develop employees’ skills The Group’s training policy accounts for more than 5% of its annual payroll in France. It is based on internal training centres, whether at Group level (Bouygues Construction University, the Gustave Eiffel Apprentice Training Centre) or in the subsidiaries (Pro Academy, VSL Academy, etc.). Training packages in management and in specialist professional skills are organised, with a strong emphasis on safety. The Compagnons du Minorange company guild – also instituted in Switzerland, Morocco, Hong Kong and Cuba – and training programmes are acknowledged as vehicles for personal development. Training in basic literacy skills is also available. To take account of employees’ expectations, employee satisfaction surveys are conducted every three years as part of the management cycle. Some 15,400 people have been questioned since 2007. Profi t- sharing agreements and employee shareholding schemes enable employees to benefi t directly from the success of the Group. Industrial relations within the Group in 2009 took the form of negotiations culminating in agreements on job and skills forecasts, the employ- ment of people with disabilities, professional equality for women and the employment of older people. Foster diversity The diversity policy is directed by a Diversity committee comprising of representatives from all the entities. Fol- lowing a series of diversity audits conducted in several subsidiaries, the Group is preparing to apply for the Diversity Label delivered by AFNOR. “Equal opportunities” training designed to combat discrimination continued for HR and operational man- agers: 220 people had received training by the end of The Group provided fi nancial and logistical support for the organisation of a race for elite wheelchair athletes in the Tyne Tunnel, in the United Kingdom. … >> Several subsidiaries offer their Established in 1963, the Compagnons du Minorange workers training in basic literacy company guild is a way of honouring workers who and numeracy skills to help them in demonstrate exemplary skills in the areas of transmission of their daily lives and prevent the lack knowledge, safety, fraternity, solidarity and on-site teamwork. of these skills holding back their Similar guilds have been set up in other countries. professional development. << Reading, writing, arithmetic The Minorange Guild 14 2009. Thirteen agreements covering gender equality operating areas. were signed in 2008. In addition, the Group refrains from working in any A particular effort was made in 2009 on integrating country under United Nations embargo. people with disabilities into the workforce. 618 people with disabilities worked for French subsidiaries in 2009. Participate in the social and economic Six new agreements were concluded between French life of regions in which we operate subsidiaries and AGEFIPH, a French government agency Social inclusion policy. Group subsidiaries are engaged promoting the employment of disabled people, while a network of 22 HR and purchasing professionals, working fessional inclusion. These include Site Schools in in pairs, succeeded in increasing purchases from the partnership with ANPE (the French national employ- sheltered sector by 66% in 2009. Campaigns to raise ment agency) and AFPA (a State training ''organisation) awareness were organised, such as the Handitour, a road offering opportunities to young people experiencing show visiting numerous sites and making contact with diffi culties identifi ed by EPIDe, an agency of the French some 6,000 employees. armed forces, in the context of a convention in ''place All the Group’s French subsidiaries signed agree- and the Gateway to Employment programme in the ments on employing older people in 2009. Paris regions to help disadvantaged people fi nd work. Respect human rights Neighbourhood Association (which has 120 branches). Abiding by the founding principles of the Universal Dec- The Group also works with the business organisation laration of Human Rights, the ILO, the OECD and the IMS-Entreprendre pour la Cit&eacute;: two subsidiaries belong Global Compact constitute the main focus of our actions. to its local Business and Neighbourhood Clubs. These principles are incorporated in the Code of Ethics and the Supplier CSR Charter, which are circulated to all Patronage. The key event of 2009 was the creation of subsidiaries operating in approximately 80 countries. Terre Plurielle, the Bouygues Construction corporate In emerging countries, actions concentrate on: foundation, to support projects that help provide access • applying Group health and safety standards to local to health, education and integration for underprivileged ''personnel populations. Twenty-one projects in eight countries • work and accommodation conditions, in compliance received support in 2009. Through the partnership with with specifi c cultures and community ''practices Plan&egrave;te Urgence, 38 employees were able to take part • i nspection procedures seeking to ensure that our in humanitarian missions during their paid leave. In subcontractors and suppliers do not resort to forced addition, partnerships were established with Care labour or child ''labour France in Cuba and with Emergency Architects to provide • transferring skills and know-how to local ''personnel relief in emergency situations. Bouygues Construction • supporting organisations providing aid for the most supports 334 organisations and works with at least 208 impoverished populations in areas surrounding our social inclusion organisations. Patrick Coulombel President of the Emergency Architects Foundation, an NGO which specialises in rebuilding in disaster areas to provide aid >> Since our following earthquakes. really valuable to us in partnership with The four people all trying to cope with the Bouygues B&acirc;timent had quite different technical problems we International began profi les with very encountered. << in spring 2009, four specifi c skills: a members of personnel project manager, a site have accompanied foreman, an engineer us on reconstruction and an architect. missions to Peru and Such a mix of know- Indonesia, how, which we don’t always have available to us in the NGO, was Terre Plurielle, the Bouygues Construction corporate foundation, provides fi nancial aid for projects sponsored by employees, in France and in other countries, improving access to health, education and integration for underprivileged populations. Twenty-one projects received support in 2009. on numerous initiatives to encourage social and pro- ETDE continued its partnership with France’s National Taking action COMMITTED TO SOCIETY AND THE COMMUNITY … Social responsibilities Sustainable Development Report Bouygues Construction 2009 15 Take greater account of environmental issues in designing structures and in running construction sites. Reduce the Group’s carbon footprint. Tampines Grande, Singapore. ENVIRONMENTAL RESPONSIBILITIES 16 Bouygues Construction and Lafarge joined forces to create Thermedia™ 0.6 B, a structural insulating concrete whose thermal conductivity is one third that of conventional concrete. It provides an alternative solution to thermal bridge breakers. The Group has a two-year market exclusivity. Tconstitutes a powerful vehicle for innovation. he incorporation of environmental issues into the overall life cycle of our building and structures, from design through to operation, Practise eco-design Sustainable construction, a vehicle for innovation. Sustain- able construction now accounts for 32% of the R&D budget (an increase of 15% compared to the previous year) and occupies roughly 150 in-house specialists, directed and coordinated by an Innovation, R&D and Sustainable Construction department created in 2009. The Group also plays a part in initiatives run by such external partners as the CSTB (the Scientific and Technical Centre for Building), Ademe (the Environment and Energy Management Agency), architects, engineering offices, industry players, etc. Priority topics under investigation are: • The energy efficiency of buildings, in both new build and renovation, to optimise the combination of the best products and systems and to incorporate renewable energies. Bouygues Construction has also strengthened its skills in thermodynamic simulations. • Materials: the health and environmental qualities of materials are analysed and partnerships are set up with suppliers. • Low carbon solutions, particularly through the devel- opment of new building methods (e.g. mixed wood/ concrete structures). • Measurement and evaluation tools: Projection (sus- tainable development performance of new ''homes) Byoasis and Silens (simulation and control of con- struction site ''noise) CarbonEco (carbon audits of ® ''projects) involvement in the CSTB’s work on Elodie (life cycle analysis of buildings). 148 buildings ordered in 2009 will benefit from environmental certification or labels. Florence Darmon Director of the ESTP engineering school >> We were so we teamed up creating a teaching convinced of the with Bouygues and research chair absolute need to Construction in 2008 at the start of the introduce sustainable to institute a Masters 2009-2010 academic development into degree specialising year. This provides the training of future in sustainable our students with an building industry construction option in planning professionals in a and housing, in and sustainable practical way, partnership with Arts construction in et M&eacute;tiers ParisTech. the third year of Seeing the success their engineering this achieved, we studies << went further by INNOVATION AND SUSTAINABLE CONSTRUCTION Environmental responsibilities Thermedia 0.6 B TM Sustainable Development Report Bouygues Construction 2009 17 • Services during the operation phase, with the develop- (HQE, Leed, Breeam) to enable it to adopt a proactive ment of tools for measuring use, comfort and consump- approach in its dealings with its customers. • Eco-friendly districts, through support for local author- Spread knowledge about sustainable ities developing eco-friendly districts. construction An intranet site dedicated to sustainable construction Growth of sustainable construction has been launched to enable knowledge-sharing operations among all the Group’s teams. Bouygues SA has linked Bouygues Construction recorded a rise in the number up with two engineering schools, ESTP and ENSAM, of projects benefiting from environmental certification to devise a specialist Masters in Sustainable Construc- or labels in 2009, with 148 buildings as against 133 the tion and Housing, and 15 of the Group’s employees previous year, an 11% increase year-on-year. However, teach on the course. Group employees also contribute the proportion of these buildings in overall worldwide to teaching at the University of St-Quentin-en-Yvelines orders taken fell from 35% in 2008 to 29%, but this and the 3rd-year option in sustainable development, decrease masks contrasting situations. planning and construction at the ESTP. Bouygues In France, under the impetus of the French Environ- Construction is also a member of sustainable construc- ment Round Table, the number of buildings certified or tion committees in such industry federations as the granted labels rose significantly, by 28%. A slight drop of EGF-BTP and FNTP and working parties of the Plan three percentage points in the value of orders by com- B&acirc;timent Grenelle, set up in the wake of the French parison with the previous year is explained by the weight Environment Round Table. tion during the active life of a building (e.g. Hypervision). of the HQE renovation project of the First Tower at La D&eacute;fense in 2008. 2009 saw the handover of the first low- consumption building projects (50 kWhPE/m /yr), namely The renovation of 2 the head offices of Norpac in Lille, of Construction Priv&eacute;e at Les Ulis and of the Ademe in Angers as well as offices for the Ille-et-Vilaine d&eacute;partement. Ten other low-con- sumption buildings are currently under construction. For other countries, however, there were reduc- tions in volume of 27% and in value of 13 percentage points. While the proportion of certified buildings remains dominant in the United Kingdom, Switzerland and Hong Kong, this approach is struggling to gain acceptance in countries that are less mature environ- mentally. The Group has developed its expertise with regard to gaining environmental certification and labels Bouygues Construction’s headquarters, Challenger, will enable it to achieve substantial savings in energy consumption. Arnaud Greth President of No&eacute; Conservation, an organisation committed to preserving biodiversity >> We realised that we natural milieus and shared the same vision ecological continuity. To of biodiversity as DTP do that, we have to both Terrassement during the avoid and reduce impact bidding process for the upstream, and then South Europe Atlantic restore ordinary nature and Brittany-Loire once construction is Country high-speed rail complete, planting line projects. Our meadowland, for objective is to construct instance, to conserve a sustainable world in butterflies and the wild which the major pollinators that are infrastructures needed indispensable for our for economic agriculture. << development respect … The Tikopia passive residential mini-tower concept was awarded a prize in the Puca competition organised by the French Ministry of Ecology, Energy, Sustainable Development and the Sea. It offers solutions to the problem of urban densification and the need for high energy efficiency. Tikopia 18 Reduce the environmental impact CarbonEco . In conjunction with Carbone 4, the Group of our businesses has devised CarbonEco , a software package that cal- Taking control of environmental impact depends on a preven- culates carbon emissions. Adapted to the construction tion policy that is based on an ISO 14001-certifi ed environ- industry, it makes it possible to work out the costings mental management system (covering 84% of business). for green design alternatives intended to reduce CO Creation of the Ecosite environmental label. In 2009, emissions. 330 carbon audits have been performed Bouygues Construction defi ned new environmental since the tool was launched in March 2009. In-house standards for its construction sites, stipulating measures experts are focusing on ensuring the buy-in of different to be adopted on 11 key themes (waste management, specialities, with the aim of bringing it into use system- biodiversity, reducing nuisances, etc.). The standards atically on all projects in 2010 and instituting global apply to all entities, wherever they are situated, with carbon accounting. adaptations for different businesses. An evaluation grid Ecomobility. Journeys from home to work and work- is used to check the level of implementation on each related travel account for a substantial portion of the site of the actions recommended in the standards. Group’s carbon impact. Numerous measures have been Depending on the results obtained, the Ecosite label taken: lower-emission fl eet vehicles, Excellium diesel can be awarded to it. This policy gives Bouygues Con- fuel (supplied by Total), company travel plans in fi ve struction teams and subcontractors ambitious and subsidiaries and at Group headquarters, training in eco- clearly stated environmental objectives to aim for. Roll- driving, campaigns to make employees more aware of out of the Ecosite label began in January 2010. The their fuel consumption. Group’s employees are also made more aware through campaigns to promote eco-friendly actions and meet- ings on responsible consumption. Preservation of biodiversity. In the context of large infra- structure projects, particular attention is paid during the bidding process to the preservation of ecosystems (see pages 2-3). In-house expertise in biodiversity has been developed through an R&D programme and partnerships with external experts. The Group is also working on devel- oping appropriate indicators for measuring the effect of actions undertaken with regard to protecting biodiversity. Reduce CO emissions 2 The Group is focusing its actions to reduce its CO emissions 2 on designing low-carbon buildings and on changing our organisation models and cutting back on our travelling. ® ® 2 Jean-Christophe Visier Director of Energy, Health and Environment at the CSTB (the Scientifi c and Technical Centre for Building) Ecosite is intended to recognise Bouygues Construction sites which successfully reduce their environmental impact. Rollout of the label began in January 2010. Ecosite, a new environmental label for sites The Surrey hospital in Vancouver, Canada, which is Leed Gold certifi ed. Handover is scheduled for March 2011. … Environmental responsibilities >> The carbon audit adapted for construction a guide for the sector proposed by the projects from the Ademe seeking to enrich the Ademe has become an method. More than use of the carbon audit irreplaceable diagnostic 300 carbon audits have as applied to buildings. and management tool been conducted with Bouygues Construction’s for any construction the tool, a fi gure which contribution has been company wishing to offer means there is now a invaluable with regard to its customers buildings degree of representivity. the method as well as to with low greenhouse Bouygues Construction the detailed information gas emissions. For me, has been willing to share on emissions in the Bouygues Construction is this experience as a phases of constructing one of the pioneers with member of a working and operating a its CarbonEco tool, party led by the CSTB, building. << ® which has been asked by the Ademe to produce INNOVATION AND SUSTAINABLE CONSTRUCTION Rapport d’activit&eacute; Bouygues Construction 2009 19 Figures 2009 Performance summary, indicators, self-assessment 20 Performance summary AMBITIONS KEY FIGURES ACTIONS IN 2009 ENVIRONMENTAL ECONOMIC AND COMMERCIAL CHALLENGES CHALLENGES Foster a trusting • 82% of sales generated in triple • Progress in Quality Safety Environment triple certifi cation in the entities. relationship with our certifi ed operating units. • Customer satisfaction surveys clients in general use, increasingly carried out by customers, based on outside institutes. consideration, • Business ethics: Code of Ethics distributed to all personnel, training of managers and transparency and defi nition of a corporate action plan. innovation. Take account of risk • 84% of sales for which a formal • Rollout of a common methodology for risk analysis in the Bouygues Construction entities control in the day-to-day environmental risk analysis has (identifi cation, characterisation, evaluation and ranking of the major risks) in the context management of the been carried out. of strengthening the Group’s internal control procedures. company. Establish balanced • 79% of sales generated by • Responsible purchasing policy, directed by a dedicated Committee: training of relationships with operating units that have appended purchasers, catalogues of eco-friendly products and equipment, CSR Charter appended suppliers and the Supplier CSR Charter to to contracts, etc. subcontractors. supplier and subcontractor • Evaluation of suppliers’ CSR performance by a third party (Ecovadis), audits of new contracts. suppliers in emerging countries (74 audits in 2009). SOCIAL AND COMMUNITY CHALLENGES Lead our business • 82% of sales generated by OHSAS • Awareness-raising campaigns on health, site safety and road safety, targeting sectors in terms of 18001 certifi ed units. 33,000 employees. occupational health and • Frequency rate for workplace • Safety training programmes adapted for different targets (site workers, foremen, site safety. accidents: 10.64. supervisors and managers). • Severity rate for workplace • Safety campaigns extended to subcontractors: training modules, guides. accidents: 0.39. Develop our employees’ • 52% of employees have received • Active training policy (over 5% of the payroll in France), based on internal training centres skills. training during the year. (Bouygues Construction University, Gustave Eiffel Apprentice Training Centre, etc.). • Training modules in sustainable development and sustainable construction incorporated in Bouygues Construction University programmes. Foster diversity in the • 18% of female managers. • Diversity policy directed by a Diversity Committee responsible for coordinating company. • 13% more disabled employees subsidiaries’ initatives. in France. • Equal Opportunities training (220 people trained). • Implementation of agreements concluded in 2008 on equal opportunities for women and signature of agreements of employment of older people in all French subsidiaries. Participate in the • 334 partnerships supporting social • Numerous social and professional inclusion operations, including work opportunities for economic and social life integration, education and health young people identifi ed by the EPIDe an agency of the French armed forces), “Gateway of the regions where we initiatives. to Employment” programme in the Paris region to help young people and adults fi nd operate. work (90 people aided), partnership between ETDE and France’s National Neighbourhood Association. Take greater account of • 29% of buildings with an • Creation of an Innovation, R&D and Sustainable Construction department, coordinating environmental issues in environmental label or certifi cation a network of 150 in-house experts. Principal innovations in 2009: the Tikopia “concept designing structures. included in orders booked. building” (a passive resiential ''mini-tower) Thermedia™ 0.6 B, a structural insulating concrete developed in partnership with Lafarge, with thermal conductivity one third that of conventional ''concrete Hypervision, a supervisor for managing the energy consumption of buildings in operation. Reduce the environmental • 84% of sales generated by • Creation of the Ecosite label recognising the implementation of environmental standards impact of our businesses. ISO 14001 certifi ed units. for construction sites shared by all entities. • 301 “Chantier Bleu” sites in Europe. • Reduction of nuisance for local residents: software to simulate and master site noise, self-compacting concrete to eliminate vibrations. Reduce carbon • 330 carbon audits carried out • Roll-out of CarbonEco software, used to establish carbon audits of various types of emissions arising from on buildings and engineering buildings and structures. our businesses. structures with CarbonEco . • Research into “low carbon” solutions: energy consumption, materials, building methods. ® ® Sustainable Development Report Bouygues Construction 2009 21 TARGETS FOR 2010 • Roll-out of tools for developing sustainable construction offers: Q&A kits for sales • Encouraging customers to opt for sustainable construction (e.g. new training teams, training in sustainable construction (1,400 people trained since 2008), programme to help sales and technical teams to be proactive over environmental low-consumption building design guide, etc. certifi cation in other countries). • Creation of a Sustainable Construction club as a forum for cross-fertilising ideas with customers and partners of Bouygues Construction. • Roll-out of action plan on business ethics: whistle-blowing procedures for anti- competitive practices, more thorough investigation prior to appointing salespeople, creation of an Ethics Committee, corporate training programme. • Elaboration of detailed fi les on the most signifi cant risks, which will provide material for analysis and actions seeking to reduce the probability of risks occurring and their impact. • Actions seeking to involve subcontractors in sustainable development: handbook, • I ncrease of number of suppliers assessed by Ecovadis and audit of suppliers with low training, task forces, agreements, satisfaction surveys. scores, incorporation of CSR performance in the choice of suppliers for framework • Fight against illicit labour: systematic inspections of ID documents and work contracts. permits, badge system at site entrances, organisation of internal inspections. • Partnerships with suppliers and subcontracts rolled out in different forms. • Development of software and creation of a specialist team combining safety • Continuation of an active accident prevention and health protection policy, with professionals and company doctors to prevent risks relating to the use of awareness-raising operations and training for permanent employees, temporary chemical products. employees and subcontractors’ personnel. • Roll-out of warm-up exercises for site workers before starting work. • Operation to combat alcohol and drug addiction and to promote a healthy lifestyle. • Widespread implementation of employee satisfaction surveys (15,400 people • Heavy emphasis on training covering issues raised by safety and sustainable questioned between 2007 and 2009). construction. • Measures to achieve a better balance between home and work following the audit carried out in 2008 (e.g. working from home was trialed by ETDE, with an agreement signed). • Six new agreements signed with the Agefi ph on employing people with • New training sessions in Equal Opportunities (90 people enrolled in 2010). disabilities, increasing purchases from the sheltered sector and raining • Preparation for obtaining the AFNOR Diversity label in France. employees’ awareness (the Handitour road show making contact with • Extension of the policy to develop the employment of people with disabilities and action 6,000 employees). to support the sheltered sector. • Creation of Terre Plurielle, the Bouygues Construction corporate foundation (support • Continuation of actions intended to promote social inclusion: involvement of two in 2009 given to 21 projects providing access to health, education and integration). subsidiaries in Business and Neighbourhood Clubs run by IMS-Entreprendre pour la • Participation in humanitarian missions with Plan&egrave;te Urgence during paid leave for Cit&eacute;, partenership with M&eacute;diane to provide opportunities for early school-leavers, etc. 38 employees. • Patronage operations through the Terre Plurielle foundation plus partnerships organised • Partnerships to respond to emergency situations with Care France in Cuba locally. (construction and renovation of 5,000 houses over 2 year) and Emergency • Partnership with the Vauban Network to help French local authorities preserve Vauban’s Architects. architectural heritage. • Anticipation of thermal regulations in France with 14 building with a low- • Strengthening of the Sustainable Construction R&D programme (budget raised 40% consumption building label (> 50 kWhPE/m²/year) completed or under construction. by comparison with 2009). • Sharing of knowledge on sustainable construction internally and externally: • Involvement in the CSTB’s research work on the professional implementation of Elodie dedicated intranet site, training programmes, specialist Masters with ESTP (building life-cycle analysis software). and ENSAM. • Start of works on the energy renovation of the Bouygues Construction head offi ce, seeking to divide the energy consumed by 10. • Actions for consulting local residents and taking account of their views: information • Roll-out of the Ecosite label and environmental standards on 11 key themes meetings, websites, toll-free phone numbers, open days, satisfaction surveys. (from waste management to preserving biodiversity). • Internal awareness campaigns on eco-friendly everyday actions. • Generalised use of self-compacting concrete on Bouygues Entreprises France-Europe construction sites. • Implementation of a partnership with ATF Ga&iuml;a for recycling IT hardware. • Reduction of carbon emissions relating to transport: lower-emission fl eet vehicles, • Progressively performing carbon audits on all operations. company travel plans in fi ve subsidiaries and at Bouygues Construction head • I mplementation of complete carbon accounting. offi ce, training in eco-friendly driving techniques, etc. • Roll-out of company travel plans to encourage eco-mobility. 22 Indicators Methodological procedures to the sales recorded by the Bouygues Construction com- In order to guarantee the uniformity of the indicators over pany in question. the entire scope of the consolidation, a methodological reporting guide has been issued to all personnel involved Choice of indicators in reporting the indicators. It is updated following con- A task force consisting of a representative from each entity solidation of the previous year’s data and the comments of Bouygues Construction and directed by the Sustainable of contributors. It specifi es the methodologies to be used: Development department elaborated a reference frame- defi nitions, methodological principles, units, calculation work of environmental, social and community indicators formulas, conversion factors. that enables us to monitor the progress we are achieving Sustainable development indicators are gathered, through the implementation of our sustainable develop- controlled and consolidated using reporting software ment policy. incorporating a workfl ow process (Enablon SD). Scope of the consolidation The data gathered is controlled and then confi rmed by In 2009, the scope “World” incorporated into Enablon the Group’s operating units. Social indicators are con- covered 98% of Bouygues Construction’s consolidated fi rmed by the central Human Resources department. The sales. Indicators relating to sales were calculated on this Sustainable Development department consolidates the basis. The following entities did not consolidate data over data and checks it for consistency. their entire scope of operations: • Bouygues B&acirc;timent International: 93% of consolidated Methodological limits ''sales The sustainable development indicators can entail meth- • VSL: 85% of consolidated ''sales odological limits because of: • ETDE: 98% of consolidated sales. • the representativeness of measurements and Since the Concessions division’s business is not consoli- estimations carried out, dated fi nancially, none of the indicators relating to revenues • changes in defi nition that could affect comparability, have been taken into account. Only social and community • practical considerations of data reporting. data concerning the Concessions division has been inte- grated into the report. Adjustment of previous data In 2007, indicators relating to sales were calculated Errors made in the reporting of previous years can some- on the basis of 100% of Bouygues Construction’s con- times come to light during the reporting of the current solidated sales, while this was the case for 95% of year. Some data has therefore been adjusted because consolidated sales in 2008. errors detected can have a signifi cant impact on the inter- Indicators linked to human resources cover all entities pretation of results. consolidated by the Group. Some of the social data was supplied by the Bouygues Construction central Human Resources department. Data relating to consortiums, partnerships and joint ventures When a project is carried out by a consortium including several Bouygues Construction companies, data relating to the project is reported only by the lead company of the consortium. When a project is carried out in the framework of a partnership or joint venture, data is reported in proportion Consolidation and control METHODOLOGICAL NOTE ON REPORTING Sustainable Development Report Bouygues Construction 2009 23 Economic challenges Percentage of sales carried out Percentage of operations Number of managers Percentage of sales by operating units that have handed over that are trained in business covered by triple developed an action plan to involve subject to a customer ethics in the past Quality-Safety- subcontractors in the Quality-Safety- satisfaction process three years Environment certifi cation Environment drive (European subsidiaries excluding Bouygues B&acirc;timent International – Internal) 2007 2008 2009 61% 89% 86% (World excluding ETDE – GRI PR5) (World – GRI SO3) (World – GRI PR1) FOSTER A TRUSTING RELATIONSHIP WITH CUSTOMERS INVOLVE SUPPLIERS AND 2007 2008 2009 2007 2008 2009 2007 2008 2009 33% 46% 41% 57% 81% 82% 1,324 2,082 2,117 Percentage of sales covered by an ISO 9001 certifi ed quality management system (World – GRI PR1) 2007 2008 2009 90% 94% 97% IMPLEMENT A QUALITY MANAGEMENT SYSTEM SUBCONTRACTORS IN SUSTAINABLE DEVELOPMENT Percentage of sales carried out by operating units that systematically incorporate the Sustainable Development Charter in their subcontractor and supplier contracts (European subsidiaries excluding Bouygues B&acirc;timent International – Internal) 2007 2008 2009 43% 70% 79% 24 Indicators Social and community challenges 84.5% 119 of employees took part in most collective agreements were recent Works Council elections. negotiated in 2009, (France – Internal) including compulsory annual negotiations. (France – Internal) INDUSTRIAL RELATIONS 52,600 employees in 2009 (France – GRI LA1) €25.4 M Amount allocated to optional profi t-sharing (int&eacute;ressement) paid in 2009 on the basis of 2008 results (France – Internal) EMPLOYEE SAVING AND EMPLOYEE SHAREHOLDING €27.3 M Amount allocated to mandatory profi t-sharing (participation) paid in 2009 on the basis of 2008 results (France – Internal) €1.1 M Amount of matching contributions paid under the Supplementary Pensions Saving Scheme in 2009 (France – Internal) (4.88% in 2007) €33.7 M Amount of matching contributions paid under the Corporate Savings Plan in 2009 (France – Internal) Percentage of employees having received training during the year By status (2009): Management (international only): 45% / Managers (France): 70% / Supervisors (France): 61% / Site workers (World): 45% (World - GRI LA10) DEVELOP EMPLOYEES’ SKILLS of annual payroll devoted to training in 2008 5.12% Number of operations Number of partnerships carried out in the year in seeking to support partnership with local social inclusion, organisations promoting education and social inclusion healthcare in the course (France – Internal) 2007 2008 2009 157 208 208 175 263 334 PARTICIPATE IN LOCAL ECONOMIC AND SOCIAL LIFE 2007 2008 2009 of the year (World – Internal) 2007 2008 2009 40% 61% 52% Breakdown of workforce France International 55% 45% WORKFORCE Sustainable Development Report Bouygues Construction 2009 25 Frequency rate of Severity rate of Frequency rate of Frequency rates of Number of deaths employee workplace employee workplace workplace accidents fl eet vehicle road of employees in fatal accidents (number of accidents (number of involving temporary accidents involving accidents accidents per 1 million days of lost time x site workers third parties hours worked). 1000 / number of hours worked). (World – GRI LA7) (World excluding Bouygues (World – Internal) B&acirc;timent International – Internal) (World – GRI LA7) 2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009 14.65 12.17 10.64 0.50 0.40 0.39 27.65 25.62 21.12 15% 14% 19% 10 4 4 (World – GRI LA7) IMPROVE ACCIDENT PREVENTION AND HEALTH AND SAFETY MEASURES 82% of sales were covered by an ILO or OHSAS 18001 safety management system or equivalent in 2009 (World – GRI PR1) 4.24% absentee rate (number of days of absence / number of calendar days) in 2009 (World – GRI LA7) 48 cases of occupational illness were acknowledged by the French national health service (France excluding Bouygues TP – GRI LA7) 100% of employees benefi ted from supplementary insurance for high risks, hospitalisation and maternity in 2009 (France – Internal) Percentage of employees benefi ting from regular evaluation of performance and career development (France – GRI LA12) 2007 2008 2009 64% 71% 75% MONITOR EMPLOYEES’ PROMOTE DIVERSITY CAREER PATHS Number of disabled Total value (in €k) workers on of work contracted permanent work to sheltered contracts in France workshops and (France – Internal) 2007 2008 2009 449 547 618 service industries in the year (France – Internal) 2007 2008 2009 380 715 1,236 Percentage of women in the overall workforce By status (2009): Senior management (members of management committees): 8% / Managers: 18% / Supervisors: 30% / Site workers: 1% (France GRI LA13) 2007 2008 2009 14% 15% 15% 26 Environmental challenges Indicators Percentage of R&D Total number of orders taken Percentage of buildings with budget devoted to for buildings with an an environmental label or sustainable construction environmental label or certifi cation for which orders certifi cation during the year were taken during the year * with Bouygues Construction as specifi er (Building operations, France and international – Internal) (World – Internal) 2007 2008 2009 2007 2008 2009 2007 2008 2009 21% 25% 32% 94 133 148 23% 35% 29% Number of projects Percentage of projects with the “Chantier with the “Chantier Bleu” label Bleu” label (Bouygues Entreprises France- (Bouygues Entreprises France- Europe operations – Internal) Europe operations – Internal) 2007 2008 2009 2007 2008 2009 183 221 361 43% 56% 72% DESIGN AND PROMOTE HIGH ENVIRONMENTAL PERFORMANCE BUILDINGS AND STRUCTURES (Building operations, France and international – Internal) 60* 60* 23* INTRODUCE AN ENVIRONMENTAL MANAGEMENT SYSTEM Percentage of sales covered by an ISO 14001 certifi ed environmental management system (World – GRI PR1) 2007 2008 2009 61% 82% 84% REDUCE THE ENVIRONMENTAL IMPACT OF CONSTRUCTION SITES Sustainable Development Report Bouygues Construction 2009 27 REDUCE ENERGY CONSUMPTION Total fuel consumption (in millions of litres) of the company’s fl eet of cars and vans (France – GRI EN3) 2007 2008 2009 23.5 24.0 23.0 Total quantity of hazardous waste collected (France excluding DTP Terrassement – GRI EN22) REDUCE AND RECYCLE WASTE 2008 2009 8,795 tonnes 609 tonnes Total quantity of non-hazardous waste collected (France excluding DTP Terrassement – GRI EN22) 2008 2009 257,073 tonnes 185,914 tonnes The substantial drop in the quantity of waste in 2009 is explained by the reduced amount of dumping of earth, which was signifi cant in 2008. REDUCE NUISANCE FOR LOCAL RESIDENTS Percentage of sites involving local residents through consultation, communications campaigns or satisfaction surveys (World excluding ETDE and civil works operations – Internal) 2007 2008 2009 48% 56% 62% 49% of non-hazardous waste was recycled in Bouygues Entreprises France-Europe operations, excluding Bouygues UK, in 2009 REDUCE CARBON EMISSIONS 330 carbon audits were carried out on buildings and structure using CarbonEco in 2009 ® 28 Self-assessment by entities on the seven themes of the Actitudes policy THE SELF-ASSESSMENT PROCESS 42 core actions form the common frame of reference for all subsidiaries. Indicators To facilitate deployment of the policy, a mastery of methodology, an expanding detailed frame of reference specifi es scope and the growing involvement of the expectations for each of the 42 core actions entities and operating units. of Actitudes, which are organised into seven themes for progress. Each entity or operating In 2009, following an audit conducted by unit, as appropriate, evaluates its own Ernst & Young: progress according to four levels and sets • the Actitudes frame of reference was itself targets to reach by the end of the year. updated to make it easier to understand, This self-assessment process enables each to help in the self-assessment process. structure to evaluate its own performance and to determine its own priorities among the core actions and the rate at which it will roll them out. The process forms part of a policy of continuous improvement through increasing • a methodological guide has been written Lowest level of application Level 1 Level 2 Measures put into application Level 3 Application of measures and monitoring with indicators Level 4 Excellence or innovation to be shared Achieved 2009 Target 2010 THE FOUR LEVELS OF PROGRESS: Sustainable Development Report Bouygues Construction 2009 29 BREAKDOWN OF CRITERIA ASSESSED BY LEVEL OF SCORE (ENTITIES) The level of scores achieved in 2009 for the consolidated scope of Bouygues Construction (excluding the Concessions division) shows that the practices promoted by the Actitudes frame of reference have reached a stage of application of measures (level greater than or equal 2) in more than 68% of cases, and are being driven at a level greater than or equal to 3 in 25% of cases. The breakdown of level of scores shows an overall improvement from 2008 to 2009. Scores of levels 1 and 2 have fallen by 9 percentage points compared to 2008, while the number of level 3 scores has risen by 6 percentage points and that of level 4 scores by 2 points. This improvement demonstrates the growing commitment of the entities and operating units to the implementation of the Actitudes policy. BOUYGUES CONSTRUCTION (SCOPE EXCLUDING THE CONCESSIONS DIVISION) Scores = N/A Scores = 1 Scores = 2 Scores = 3 Scores = 4 (not applicable) 2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009 1% 1% 2% 35% 32% 30% 48% 50% 43% 16% 17% 23% 0% 0% 2% CONCESSIONS DIVISION 2007 2008 2009 2007 2008 2009 2007 2008 2009 10% 10% 2% 36% 26% 17% 50% 50% 48% Scores = N/A Scores = 1 Scores = 2 2007 2008 2009 2007 2008 2009 5% 14% 33% 0% 0% 0% Scores = 3 Scores = 4 30 Indicators LEVEL OF IMPLEMENTATION FROM 1 TO 4 (AVERAGE SCORES) the overall average achievement achievement for the Group stood at 2007 2008 2009 BOUYGUES CONSTRUCTION – Raw data (SCOPE EXCLUDING THE CONCESSIONS DIVISION) The level of implementation rose improvement of 5% over the 2008 in 2009 with respect to all themes fi gure (2.11). Weighting the scores covered by the Actitudes frame by annual sales, which thereby of reference. For the consolidated refl ects the respective weight of the scope of Bouygues Construction, various entities, the overall average was 2.22 in raw terms, an 2.5 in 2009 (as against 2.3 in 2008). CONCESSIONS DIVISION – Data weighted by the sales of the entities 2.74 2.49 2.69 2.57 2.37 2.44 2.23 Theme 1 Theme 2 Theme 3 Theme 4 Theme 5 Theme 6 Theme 7 METHODOLOGY OF SELF-ASSESSMENT Process degree of uncertainty. OF THE ACTITUDES POLICY A methodological guide for the Group To better refl ect the respective weight of Scope assessment process with regard to: weighted by the sales of the entities since In 2009, the scope of application of self- • scope of application, 2008. assessment according to the Actitudes • roles and responsibilities, frame of reference represented 99% of • rules for awarding scores, External verifi cation Group sales, as against 92% in 2008. • stages in the process, Following three years of implementation, The term “consolidated Bouygues • the timetable. the Group decided to commission Construction Group” refers to all entities a further independent audit of and operating units excluding the For the majority of entities, the score implementation of the Actitudes policy. Concessions division and economic awarded corresponds to the average of The audit procedure and conclusions are interest groups, which are not included in the consolidation but are subject to composing them. For the others, the This audit, designed to be a follow-up specifi c monitoring. score combines assessments made in the audit, was carried out on a sample of four has been written to set down the self- the various entities, the scores have been scores assessed by the operating units detailed on page 31. fi eld and appraisals made by the entity’s operating units belonging to the highest management committee. These contributing entities in terms of sales. methodological differences result in a Theme 1 Theme 2 Theme 3 Theme 4 Theme 5 Theme 6 Theme 7 2.50 2.20 2.43 2.22 2.10 2.16 1.95 Sustainable Development Report Bouygues Construction 2009 31 To the attention of the Chairman of the Board, • We reviewed the presentation of the results and method- At your request, we have performed a review designed Since the four operating units selected this year were not to provide limited assurance that the self assessment suffi ciently representative of the group’s activities and geo- according to the Actitudes frame of reference relating to graphical implantations for us to formulate a conclusion, our the fi scal year 2009 and presented on pages 28 and 29 work is also based on the confi dence established from the of the 2009 Sustainable Development Report, has been previous fi scal year’s review, from a larger sample (15 opera- established, in all material aspects, in accordance with tional units, contributing to 24% of the group’s consolidated the self assessment criteria, version 2, dated October turnover). 2009 (the Criteria). To assist us in conducting our work, we referred to the It is Bouygues Construction’s responsibility to establish environment and sustainable development experts of our the self assessment and the Criteria. fi rm under the responsibility of Mr. Eric Duvaud, partner in It is our responsibility, based on our controls, to provide charge of our Environment and Sustainable Development a conclusion on the self assessment according to the Department. Actitudes frame of reference. Our controls were performed in accordance with the ISAE Information on the Criteria 3000 standards (International Standard on Assurance Engagement, December 2003). Our independence is defi ned by legal and regulatory texts as well as by our professional code of ethics. The conclusion presented hereafter concerns only the elements stated above and no other information or sus- tainable indicators of the 2009 Sustainable Development Report. A higher level of assurance would have required more extensive controls. Nature and extent of our review To provide our conclusion, we conducted the following review: • We assessed the Criteria with regards to its precision, understandability, neutrality, completeness and relevance in relation to the issues of construction activities. • At group level and at the level of the seven operating Conclusion entities, we met with the persons in charge of the self assessments. At these levels, we reviewed the deploy- ment of Actitudes, carried out analytical procedures and verifi ed, on a sample basis, the consolidation of the self assessments. • On a sample of four operating units* in two countries (France, United Kingdom), contributing to 10% of the Paris-La D&eacute;fense, March 31 , 2010 group’s consolidated turnover, we evaluated the deploy- ment of the approach, verifi ed the understanding and ERNST & YOUNG Audit: Jean Bouquot application of the Criteria and carried out detailed tests, Assisted by ERNST & YOUNG Environment on a sample basis, to reconcile the self assessments and Sustainable Development: Éric Duvaud with the supporting documents. We also assessed the deployment of Actitudes in the fi eld by conducting inter- views on a selection of one construction work site per operating unit. ology provided on pages 28 to 30 of the report. We wish to make the following comments on the Criteria: • The Criteria’s structure detailed in seven themes and 42 actions takes into account the main sustainable de- velopment issues of construction activities (sustainable construction, safety, combating illegal labor, local resi- dents, attractiveness…). The relative weight of each aim in the total assessment could better refl ect the hierarchy between these issues. • Signifi cant improvements between 2008 and 2009 clarifi ed the Criteria and improved the reliability of the assessment process (completing some defi nitions, pro- viding guidelines for the self-assessment process and self assessment and consolidation template matrix). • The deployment of good practices could be improved by adding tools and examples to each action in the Criteria. Based on our controls, nothing came to our attention that causes us to believe that the self assessment according to the Actitudes frame of reference has not been established, for the fi scal year 2009, in accordance with the Criteria, in all material aspects. st * Habitat Social (Bouygues B&acirc;timent Ile-de-France), DV Construction (Bouygues Entreprises France-Europe), Exprimm FM Immo (ETDE), Bouygues UK (Joint Venture between Bouygues Entreprises France-Europe and Bouygues B&acirc;timent International). ASSURANCE REPORT Self assessment according to the Actitudes frame of reference